Customer Experience — Industry Insights — Karl Anderson

Posts in Customer Experience

Modernizing the Life Insurance Buying Process

Digital, Penn Mutual, Technology, Customer ExperienceKarl AndersonNovember 30, 2020Penn Mutual, ACE, Digital, automated underwriting

Article: " 6 Megatrends Shaping Life Insurance"

Customer Experience, Industry, Life Insurance, Regulatory, Technology, Wellness IncentivesKarl AndersonNovember 17, 2020Insurance Industry, Trends, Financial Wellness, Convergence, Customer Experience

John Hancock Streamlining the Life Insurance Purchase Process

Electronic health records may improve the life insurance underwriting and buying process at John Hancock. . . .

Underwriting, John Hancock, Customer ExperienceKarl AndersonMay 2, 2020Digital, Electronic Health Records, Purchase Experience

Australia sees first insurer offering Google Assistant-integrated service

To build out its customer service offering, Real Insurance Australia turns to Google Assistant . . . .

Customer Experience, Digital, ServiceKarl AndersonJune 9, 2019artificial intelligence, Google, Life Insurance

Prudential's Enabling Solutions Organization seeks to Improve the Customer Experience

Prudential seeks to streamline and strengthen customer experience across its U.S. Businesses . . . .

Prudential, Customer Experience, ServiceKarl AndersonJune 4, 2019Prudential, Customer Experience, Service